Last update : 06 May 2022
It is important that the personal information we hold about you is true, complete, accurate and current. Accordingly, please notify us of any changes to your personal information (for example, if you change your email address).
The information we collect
Personal information : is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
As a user of our software and/or as a member:
When you visit our website:
Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
Sensitive information: The types of sensitive information we may collect about you include:
Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.
How we collect personal information
We collect personal information in a variety of ways, including:
Why we collect, hold, use and disclose personal information
We process your personal information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent which are described further below:
Personal information: We may collect, hold, use and disclose personal information for the following purposes:
As a user of our software and/or as a member and/or as a contact for a partner of ours:
When you visit our website:
Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:
Our disclosures of personal information to third parties
We only share and disclose your personal information in the following situations:
Google Analytics : We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google's Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads“ to control the settings. On iOS devices with iOS 6 and above use Apple's advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
You will be required to give consent to certain processing activities before we can process your personal information. Where applicable, we will seek consent from you when you first submit personal information to or through the Services.
If you have previously given your consent, you may freely withdraw such consent at any time. You can do this by emailing firstname.lastname@example.org or, where applicable, clicking the 'Unsubscribe' button that appears in mailing list communications.
If you withdraw your consent, and if we do not have another legal basis for processing your personal information, then we will stop processing your personal information. If we do have another legal basis for processing your personal information, then we may continue to do so subject to your legal rights.
Please note that if we need to process your personal information in order for you to use the Services and you object or do not provide consent to us processing your personal information, you accept that the Services will no longer be available to you.
Your rights and controlling your personal information
You have certain rights in relation to the personal information that we hold about you depending on where you are located or from. For Australian, EU and UK citizens and residents you have a number of specific rights, details of these rights and how to exercise them are set out below. If you are based in another country and request to exercise one of the rights below or any other right you may have, we will do our best to fulfil such a request and will always fulfil the request if legally required. Please note that we will require evidence of your identity before we are able to respond to any requests. This is a security measure to ensure that your personal information is not disclosed to a person who does not have the right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. To exercise or discuss any of your rights, please contact us via email@example.com.
Right of Access. If you are in the EU and UK, you have the right at any time to ask us for a copy of the personal information that we hold about you and to check that we are lawfully processing it. Where we have good reason, and where data protection law permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reason(s) for doing so. If you are in Australia, you may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Right of Correction or Completion. If you are in the EU or UK, if the personal information we hold about you is not accurate or is out of date and requires amendment or correction, you have a right to have the data rectified or completed. If you are in Australia, if you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Right of Erasure. If you are in the EU or UK, in certain circumstances, you have the right to request that the personal information we hold about you is erased (for example, if the personal information is no longer necessary for the purposes for which it was collected or processed or our processing of the personal information is based only on your consent and there are no other legal grounds on which we may process the personal information).
Right to Anonymity. If you are in Australia, where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Right to Object to or Restrict Processing. If you are in the EU or UK, in certain circumstances, you have the right to object to our processing of your personal information (for example, if we are processing your personal information on the basis of our legitimate interests but there are no longer any compelling legitimate grounds to justify our processing overriding your rights and interests).
You may also have the right to restrict our use of your personal information, for example during a period in which we are verifying the accuracy of your personal information in circumstances where you have challenged the accuracy of that personal information.
In such circumstances, you can ask us to transmit your personal information to you or directly to a third-party organisation on your behalf.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organisation's systems. We are also unable to comply with requests that relate to personal information of others without their consent.
If we are relying on consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing that occurred before the withdrawal of such consent.
If you are in the EU or UK, when we have no ongoing business purpose to justify the processing of your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.
We use the following cookies:
• Essential cookies. These cookies are required for the operation of the Services. They include, for example, cookies that enable you to log in to secure areas of the Services, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. These cookies allow us to recognise, and count the number of, visitors and to see how visitors move around the Services when they are using it. This helps us to improve the way the Services works, for example by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These cookies enable us to recognise you when you return to the Services. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to the Services, the pages you have visited and the links you have followed. We will use this information to make the Services and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for related purposes.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Services.
If you would like more information about these third-party cookies, it is available from www.youronlinechoices.com/uk.
Note that when third parties are collecting information about you, those third parties are acting as controllers in their own right (i.e., they are not acting on our behalf).
Individuals under 13
The Services are not directed to individuals who are under the age of 13 and we do not solicit or knowingly collect personal information from children under the age of 13. If you believe that we have unknowingly collected any personal information from someone under the age of 13, please contact us immediately.
Links to other websites clients can link their social media accounts
Personal information from social network accounts
If you connect your account with us to a social network account, such as Facebook, Google, or LinkedIn, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network.
The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.
We may use the personal information we receive from the social network to create or supplement a profile for you on our platform and to enable others to communicate with you.
If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission.
For any questions or notices, please contact us at:
Last update : 06 May 2022